Extent of guarantee


In the unlikely event of any defects in our dental laboratory work, the guarantee can only be claimed at our clinics, for work which was demonstrably done there. It does not include travelling and accommodation costs. The guarantee of the implants is only valid if our dentist completes the full work. If any remedial work needs to be carried out, we offer the following guarantee policies.

Guarantee:

Fixed restoration:
Crowns, bridges
Inlays / onlays
Fillings

Removable restorations:
Partial dentures
Full dentures
Implants (only the product)

 


5 years
5 years
2 years


3 years
1 year
5/10/15 years

Guarantee will be reduced or invalidated under these circumstances:

  • If oral hygiene is neglected.
  • If dentists instructions are not followed (for example not wearing the dentures during the night).
  • If removable restoration such as partial dentures or full dentures are not kept and maintained properly.
  • If the patient does not visit a dentist for a routine check-up at least once a year.
  • If the gum tissue or teeth bone is naturally reducing.
  • If the patient loses or gains a substantial amount of weight over a short period of time.
  • If the patient is in a general medical condition that has negative effects on the dental condition (for example diabetes, epilepsy, osteoporosis, condition after x-rays or chemotherapy).
  • For temporary work, we cannot offer any guarantee services.
  • After-treatments, such as removal of stitches after an operation or undergrounding a prosthesis, are not included under the conditions of the guarantee.
  • When the treatment received has not been paid in full and all current accounts have not been honoured.